c00d111 Privacy Policy

When you interact with c00d111 — whether by visiting our website, registering an account, making a deposit, placing a wager, or contacting our support team — we may collect the following categories of personal data:

Identity & Contact Data

• Full legal name (as it appears on your government-issued identification document)
• Date of birth
• Residential address (including city, district, and postal code within Bangladesh)
• Email address
• Mobile phone number (as used for bKash, Nagad, or Rocket registration, where applicable)

Identity Verification Documents

As part of our Know Your Customer (KYC) process, we may collect and securely store copies of:

• Bangladesh National Identity Card (NID)
• Passport or driving licence
• Proof of address documents (utility bills, bank statements)
• Proof of payment method ownership (bKash / Nagad / bank account screenshot)

Financial Transaction Data

• Deposit and withdrawal amounts, dates, and payment method identifiers (e.g., masked bKash number)
• Bonus claims and wagering activity
• Account balance history

Technical & Usage Data

• IP address and approximate geographic location (country/city level)
• Device type, operating system, and browser version
• Pages visited, session duration, clickstream data, and game play logs
• Cookies and similar tracking identifiers (see the Cookies section below)

Communications Data

If you contact our customer support team via live chat or email, we retain a record of that correspondence — including the content of messages, timestamps, and any attachments — for quality assurance and dispute resolution purposes.

c00d111 uses the personal data it collects for the following documented purposes. We process your data only where we have a valid legal basis to do so — which in most cases is either the performance of a contract with you, compliance with a legal obligation, or our legitimate business interests where those interests are not overridden by your rights.

Marketing Communications

If you have opted in to receive marketing communications from c00d111 at the time of registration or via your account settings, we may send you promotional emails or in-platform notifications about bonuses, new games, seasonal offers (such as Eid or Pohela Boishakh promotions), and BPL and IPL cricket betting specials. You may withdraw your consent at any time by adjusting your notification preferences in your account settings panel or by contacting our support team. Withdrawal of consent does not affect the lawfulness of processing carried out before that withdrawal.

Automated Decision-Making

c00d111 uses automated processes to flag accounts that exhibit patterns consistent with bonus abuse, multi-accounting, or problem gambling behaviour. These automated flags are reviewed by a member of our compliance or responsible gaming team before any material action (such as account restriction) is taken. You have the right to request human review of any automated decision that significantly affects your account.

c00d111 does not sell or rent your personal data to any third party. We may, however, share your data with carefully selected partners and service providers where it is necessary to operate the platform, comply with legal obligations, or protect the platform and its users from fraud.

Third-Party Service Providers

We share personal data with the following categories of trusted third-party service providers, all of whom are contractually bound to process your data only on our instructions and to maintain appropriate security standards:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, and City Bank receive transaction data necessary to process your deposits and withdrawals.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive a session token and anonymised player identifier to initialise game sessions. These providers do not receive your full identity or financial data.
• Identity verification services: Third-party KYC and document verification tools may process your identity documents to confirm authenticity. These providers operate under strict data processing agreements.
• Analytics providers: Anonymised usage and technical data may be shared with analytics platforms to help us understand platform performance. No personally identifiable information is included in these data transfers.
• Email and communications platforms: Your email address may be processed by our transactional email provider solely for the purpose of delivering account-related and (where consented) marketing communications.

Legal Disclosure

c00d111 may disclose personal data to law enforcement agencies, regulatory bodies, or courts in Bangladesh or other jurisdictions if we are legally required to do so — for example, in response to a lawful court order, subpoena, or regulatory investigation. We will notify you of any such disclosure to the extent permitted by law.

Business Transfers

In the event that c00d111 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred as part of that transaction. We will notify affected users via the registered email address before any such transfer takes effect and before your data becomes subject to a different privacy policy.

c00d111 uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your preferences, and to understand how players interact with the site. A cookie is a small text file placed on your device by your browser when you visit our website.

Types of Cookies We Use

Managing Your Cookie Preferences

Strictly necessary cookies cannot be disabled, as they are essential for the platform to function. For all other cookie categories, you may adjust your preferences via your browser settings. Most modern browsers allow you to block, delete, or receive alerts about cookies. Note that disabling functional cookies may affect your experience — for example, you may need to re-enter preferences on each visit. Disabling analytics cookies will not affect your ability to access any c00d111 features.

Local Storage and Session Storage

In addition to cookies, c00d111 may use browser local storage and session storage to hold temporary data such as your current game state, UI preferences, and session identifiers. This data is stored on your device and is not transmitted to our servers independently of your normal browsing activity.

c00d111 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, to comply with applicable legal obligations, and to resolve any disputes or enforce our agreements. The following retention schedule applies:

At the end of the applicable retention period, personal data is either securely deleted from our systems or anonymised in a manner that makes re-identification impossible. Anonymised data that cannot be used to identify any individual may be retained indefinitely for statistical and analytical purposes.

Account Closure and Data

When you close your c00d111 account — whether voluntarily or as a result of a Terms breach — we will retain the personal data associated with your account for the periods set out in the table above. During the post-closure retention period, your data is held in a restricted-access archive and is not used for any marketing or active operational purposes. You may still contact us during this period to exercise your data rights as described in the Your Privacy Rights section.

c00d111 takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, loss, alteration, or disclosure.

Technical Measures

• SSL/TLS encryption: All data transmitted between your browser or device and the c00d111 platform is encrypted in transit using industry-standard SSL/TLS protocols. Look for the padlock icon in your browser address bar when using our site.
• Encryption at rest: Sensitive stored data — including KYC documents and payment identifiers — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data within our organisation is strictly role-based. Only personnel with a legitimate operational need are granted access to any given category of personal data.
• Intrusion detection: Our infrastructure is monitored continuously for suspicious activity, unusual login patterns, and potential data breaches.
• Regular security audits: c00d111's systems and processes are subject to periodic security reviews and penetration testing by qualified security professionals.

Organisational Measures

• All staff and contractors who handle personal data receive data protection training as part of their onboarding and on an ongoing basis.
• Third-party service providers who process personal data on our behalf are vetted for security compliance before engagement and are bound by contractual data processing agreements.
• c00d111 maintains an internal data breach response plan. In the event of a security incident that is reasonably likely to result in a risk to your rights, we will notify affected users without undue delay.

As a c00d111 player, you hold a number of rights over your personal data. We are committed to facilitating the exercise of these rights in a timely and transparent manner. The following rights apply to all registered c00d111 account holders:

Right of Access

You may request a copy of all personal data that c00d111 holds about you. We will provide this information in a structured, commonly used format within a reasonable period of your verified request. We may need to confirm your identity before fulfilling an access request to prevent unauthorised disclosure.

Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections — such as updating your contact email address — can be made directly through your account settings panel. For corrections to identity documents or legal name, please contact our support team.

Right to Erasure

You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and there is no other lawful basis for processing), or where the data has been processed unlawfully. Please note that c00d111 is required by law to retain certain categories of data (particularly financial transaction records and KYC documents) for specified periods even after an account is closed, and erasure requests cannot override these legal retention obligations.

Right to Restriction

You may request that c00d111 restrict the processing of your personal data in certain circumstances — for example, while a rectification request is under review, or where you have objected to processing and the outcome of that objection is pending.

Right to Object

Where c00d111 processes your data on the basis of legitimate interests (including for platform analytics or marketing profiling), you have the right to object. Upon receipt of a valid objection, c00d111 will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.

Right to Withdraw Marketing Consent

If you have consented to receive marketing communications from c00d111, you may withdraw that consent at any time. Withdrawal will take effect within five (5) business days of your request. You can withdraw consent via your account notification settings or by contacting support directly.

How to Exercise Your Rights

To submit any data rights request, contact our support team via live chat (available 24/7) or by emailing [email protected] (plain text — not a clickable link). Please include your registered username and a brief description of your request. We will acknowledge your request within 48 hours and provide a substantive response within fifteen (15) calendar days. Complex requests may require up to thirty (30) days; we will notify you if an extension is needed.

Changes to This Policy

c00d111 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable laws, or the services we offer. When we make a material change to this Policy, we will notify registered players via the contact email address on file at least seven (7) calendar days before the updated Policy takes effect. The "Effective Date" shown at the top of this page will be updated to reflect the date of the most recent revision.

We encourage you to review this Privacy Policy periodically to stay informed about how c00d111 protects your personal data. Your continued use of the platform after the effective date of any revision constitutes your acceptance of the updated Policy. If you do not accept a revised Policy, you must cease using the platform and request account closure before the effective date.

Children's Privacy

c00d111 is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that personal data has been provided by or on behalf of a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

Links to Third-Party Content

The c00d111 platform integrates third-party game studios (such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi). While we take care to work only with reputable providers, c00d111 is not responsible for the privacy practices of third-party studios or their own data handling once a game session is initiated. We recommend reviewing the privacy notices of any third-party provider whose services you use.

Contact Our Data Team

For any questions, concerns, or requests relating to this Privacy Policy or the personal data c00d111 holds about you, please reach out to our dedicated data team:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24 hours a day, 7 days a week through the c00d111 platform
• Response Time: Acknowledgement within 48 hours; substantive response within 15 calendar days
• Time Zone: Bangladesh Standard Time (BST, UTC+6)